Few things frustrate drivers more than their fuel card not working at the pump. Whether it’s a simple mistake like entering the wrong PIN or a bigger issue like hitting the account credit limit, fuel card declines can leave drivers stranded at the station. The good news is that most declines are easy to diagnose and quickly fix once you understand the cause.
In this guide, we’ll walk through the most common reasons fleet fuel cards get declined, from card controls and account limits to station-related issues. You’ll also learn how to resolve problems on the spot and what preventative steps fleet managers can take to reduce declines in the future.