Fleet Fuel Card Reviews Compared Side by Side [2025]

When evaluating fuel cards, it’s important to look at more than just fees, discounts, and network acceptance. Those should be considered, but customer reviews and ratings can tell you what it's actually like to work with a card provider. Fleet fuel card reviews can uncover relevant information about billing accuracy, responsiveness of customer support, account management tools, and fraud protection. These factors are not always addressed in marketing materials but impact the daily operations of your fleet.

In this article, we’ve gathered Trustpilot ratings for the top fleet fuel card companies. We break down what to look for when reviewing customer feedback so you can identify the best fuel card for your company and deliver real value for your fleet.

Table of Contents

• Fleet fuel card reviews comparison
• What to look for when reading fleet fuel card reviews

Fleet Fuel Card Reviews Comparison

Below are fleet fuel card ratings, as reported by Trustpilot, for top fuel card providers. Trustpilot provides an independent platform for customer feedback, making it a reliable source to gauge overall customer satisfaction and service quality among major fuel card companies.

To go beyond customer ratings, take a look at the 10 Best Fuel Cards for Business [2025], which details card acceptance, discounts, fees, and program features for top providers.

What to Look for When Reading Fleet Fuel Card Reviews

When going through fuel card reviews, it's important to consider more than just the rating. Reading individual customer comments helps to reveal recurring strengths and potential weaknesses with each fuel card provider. Understanding these patterns will enable you to select a fuel card provider that best aligns with your fleet’s specific operational needs and priorities, so that you can implement the best fuel card for your business. Consider the following areas as you read customer reviews:

1. Customer Service Quality

• How easy is it to connect with a live support representative when you need assistance?
• Are issues resolved quickly, or do customers report prolonged hold times, call transfers, or unhelpful responses?
• Do customers mention courteous, professional service or do they note instances of rude or dismissive interactions?

2. Fees and Billing Practices

• Are fees clear, competitive, and fair, or do customers raise concerns about excessive charges, especially on small balances?
• Do customers report hidden or unexpected fuel card charges such as setup fees, monthly card fees, transaction fees, or cancellation fees?
• Are billing cycles and due dates consistent, or are they confusing?
• Are billing cycles and payment due dates easy to follow, or do customers encounter inconsistency and confusion?

3. Technology and User Experience

• Does the fuel card management system offer a reliable, modern, and user-friendly experience?
• Can essential tasks be completed within the fuel card management system, or do customers have to call support routinely for minor updates?
• Do users report consistent access to their accounts, or are there frequent login problems and unexpected outages?

4. Card Acceptance and Network Coverage

• Is the card widely accepted at fueling locations where your fleet typically operates?
• Do customers express frustration with transactions being declined repeatedly?
• Is there a site locator or mobile app to help drivers find participating sites?

5. Rebates and Discounts

• Do customers report receiving advertised discounts, or are these often missing?
• Are rebate programs thoroughly explained, including how discounts are calculated and at which stations they’re applied?
• Do customers get a report of their rebate gallons and amounts?

6. Fraud and Security

• If customers report unauthorized or fraudulent transactions, how does the card provider respond?
• Are there concerns about inadequate fraud monitoring, reimbursement delays, or lack of security controls?

7. Contracts and Flexibility

• Do customers experience issues with restrictive long-term contracts or costly cancellation fees?
• Are account terms, pricing, or discount structures changed without sufficient notice or transparency?
• Are there frequent updates to fees or rates?
  
  

Why P-Fleet Fuel Cards Are Highly Rated

P-Fleet’s Voyager and CFN fuel cards consistently earn top ratings from customers (4.8 out of 5 stars on Trustpilot) because of broad acceptance, straightforward pricing, high-quality customer support, and a user-friendly customer portal.

Voyager provides access to over 97% of gas stations and truck stops nationwide, while CFN offers fleets in the West the added value of access to cardlock sites with cost-plus fuel card pricing. Both cards include built-in spending controls, free fraud protection, and IFTA fuel reports.

Managing your account is simple with P-Fleet’s customer portal. You can set card limits, instantly lock or unlock cards, review purchase activity, and download fuel reports and invoices whenever you need, which is why customers rate P-Fleet highly. Cards give drivers a reliable way to purchase fuel, and management teams maintain full oversight.

Whether you operate a small or large fleet, P-Fleet’s fuel cards deliver the coverage, savings, and support to keep your drivers on the move and your expenses under control.