As scammers attempt new methods to steal card information, it is important for drivers to join forces with fleet managers to create a fraud prevention strategy. Though optimizing your fuel card controls is the first step to securing your fleet, drivers have the opportunity to stop scammers in their tracks by remaining vigilant on the road. Here are some tips commercial drivers can use to reduce fuel card fraud:
One of the most sophisticated methods of fraud uses a credit card skimmer placed where the card is inserted in a pump, cash register, or ATM machine. Card skimming has become a growing problem, with over $2 billion in fraud annually. However, there are telltale signs that reveal when a card reader has been tampered with. When pulling in to refuel, drivers should:
- Wiggle the card slot to see if it’s lose
- Check whether any security tape on the machine has been tampered with
- Be wary of card openings that are much larger than they need to be
- Confirm that the card reader at the next pump is the same size and shape as the one they’re using
- Use the pump closest to the store, as scammers prefer to tamper with out-of-sight machines
Lock Down Those PINs
It can be difficult to keep your passwords straight, but writing secure information down carries a huge risk. Drivers should pick a PIN they can remember, and an effective fuel program will require drivers to change that PIN at least twice a year. When they’re selecting their new pin, urge them to pick something other than their birthday. If a driver loses their wallet, their Driver’s License will give that info away to anyone who finds it!
Know the Ins and Outs of Your Fraud Coverage Policies
Each fleet card provider will have a different approach to handling fuel card fraud, so read through your terms and conditions to ensure you are following your cardholder’s policies. Additionally, ask your drivers to keep your fleet card’s helpline stored in their phones so they can quickly make contact in case of a lost or stolen card. It’s essential to notify your cardholder of a missing card quickly so they can lock down your accounts and issue new cards to get your drivers back on the road.
No Lights, No Cameras, No Action
For driver safety, as well as the security of your fuel card program, drivers should pick fueling stations that are well-lit and monitor the pumps with security cameras. These two measures prevent skimmers from tampering with the pumps after hours, which reduces the risk of fuel card fraud.
As scammers develop new strategies to defraud companies, P-Fleet is dedicated to minimizing the risks for our clients. By creating a vigilant partnership between fleet managers and their drivers, companies can avoid the headache of fuel card fraud.