Customer Service Rep

Overview

At P-Fleet, we help businesses across the U.S. simplify fueling with fuel card and payment management solutions. Our team is committed to providing exceptional customer service, practical solutions, and the resources customers need to manage fleet fueling with confidence.

About the Role

As a Customer Support Representative, you'll be the primary point of contact for our customers, providing friendly, knowledgeable support by phone and email. You'll help resolve account issues, identify opportunities to improve the customer experience, and ensure every interaction reflects our commitment to outstanding service.

Location: San Diego, CA
Work Arrangement: Hybrid (in-office and remote)
Schedule: Full-time

This is a hybrid role based in San Diego, with 1-2 days a week in the office and the remaining days remote.

Responsibilities

• Deliver exceptional customer service through inbound phone calls and email.
• Resolve customer questions quickly and accurately with a positive, solution-oriented approach.
• Proactively identify and resolve account issues before they impact customers.
• Assist customers with reviewing and reporting potential fraudulent transactions.
• Set up and maintain accurate customer account information.
• Keep internal systems and databases up to date.
• Collaborate with teammates to continuously improve the customer experience.

Skills & Requirements

• High school diploma or GED required; associate's or bachelor's degree preferred
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Excel and internet-based applications
• Bilingual English/Spanish is a plus.
• Experience with Zendesk or similar customer support software is a plus.

Benefits

• Competitive salary based on experience
• Annual profit-sharing bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Fuel at cost
• Training and career development opportunities

Apply

If you're ready to build your career with a company that values teamwork, customer service, and continuous growth, we want to hear from you.

Submit your resume to jobs@pfleet.com.